Frequently Asked Questions 

We are a USA-registered massage gun company that ships worldwide.

We are a team created out of the pleasure of seeing someone feel relief. We believe in the magic of quality massage because we have felt the benefits ourselves and we know this is something that makes a profound difference in our customers lives. Our company only exists because we are lucky to have people like you to call customers.

Thank you.

We hope you get as much benefit from our products as we get from imagining happy customers loving our product!

Our products are directly ships from the factory to you. We avoid the beautiful showrooms and annoying salespeople in order to save you time and money. To give our consumers a lower - and fair - price without skimping on quality, we skipped on the frills.

We recommend using your HappyGun Deep-Tissue Massager for a minimum of 15 seconds and a maximum of 2 minutes per muscle group. Do not exceed 10 minutes per session. Try to maintain 2-3 full sessions per day, depending on desired result.

Below are the recommended usage time for each muscle group, please do not use this device too longer on each body parts.

Shoulder Muscle Group - 15-25 seconds *3 times
Chest Muscle Group - 30 seconds
Back Muscle Group - 30-60 seconds *3 times
Buttock Muscle Group - 20-30 seconds *3 times
Hip Muscle Group - 30-60 seconds *4 times

If you didn't receive a notification with tracking details after 1-3 business days, please double check if your order is a PREORDER. Preorder means the product is currently out of stock, and due to significant demand, we still accept orders to be shipped at a later date.

 On the product confirmation page, we always make sure that it is updated if the items are in or out of stock. We also put an estimated shipping date to set proper expectations. For preorder updates, you may also visit this link: https://happygun.com/pages/shipping-and-delivery(When can I expect to receive my shipment?) 

HAPPYGUN comes with US plug only.
Input: 100 - 240VAC (0.5A Max).
Output: DC25.2V (800mA)

For new orders, we automatically send a limited-time offer if customers choose to add a second Happygun. The discount will apply to the additional gun, and not to the original item.

If you accepted the offer by mistake, you can send us an email at support@happygun.com as soon as possible to update the order.

Once a request is received, our customer service will update the order and issue a refund within 24 hours. Please note that we can only remove and refund the discounted item and not the original order. Depending on the payment method used, refunds may take 5-7 business days to reflect on your account.

 You will also receive an updated invoice and refund notification via email once the request has been processed successfully.  

We are not medical experts and we can't give medical advice. However, you absolutely can use your Happygun on your body to help you get the benefit of relief, just please be advised to be careful not to use it in the area of the body with metal. Here is a helpful form we found in our research : https://www.pacemakerclub.com/message/6199/electric-massager

To insert head attachment: Gently push your desired head attachment to the unit until you hear a locking sound.

To remove head attachment: Gently pull while twisting the head attachment until it is successfully removed.

 Please note: do not push the head in too far past the rubber grommet as this may cause difficulty in removing/replacing the head. 

All items undergo strict quality tests before we ship products ensuring all units, accessories, and attachments are working well. Manual and Help center articles with video tutorials are also provided.

If a massage head gets stuck on a unit, this is not caused by a faulty product but rather a user error when they push the head in too far forcefully other than what is recommended. When this happens, we will NOT accept a return or refund request as this is not covered under our Warranty and Return Policy. (Warranty exclusion under Section k. improper/incorrect process of attaching/detaching massage heads causing stuck parts and/or damaged unit. For full warranty details, click here: https://happygun.com/pages/happygun-warranty)

 You may follow the video guide below to remove the head on your own or go to a local repair shop for assistance:

Cancellation of order is allowed on or before 11:00pm (GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us by email support@happygun.com to request for cancellation.

There are two ways to apply a discount code.Please check below:

Through the Giftbox.
1. While browsing, you'll see a Giftbox icon at the bottom left side of the screen.
2. Upon clicking, it should show a list of gifts that you could get depending on the total amount of order.
3. At the bottom shows "Have a discount code?"
4. Enter the discount code and then hit "Enter".
5. The discount code will be applied upon checkout.

Buy Now
1. Choose the item you want to order and then click the "Buy Now" button
2. You will then be transferred to our Customer Information page on the next page, fill in the corresponding information needed
3. You will see a "Discount" field on the upper right most of the page
4. Input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

The Happygun Classic/Pro Massager were designed to perform and stand up to the rigors of professional use. That said it is also effective and attainable for daily consumer use.


Many of our customers include:

Athletes from all levels
Trainers, physical therapists, and chiropractors
Everyday people

At HappyGun we strive to offer the best and most flexible customer experience! We understand that after placing your order, you may have to change some details due to different circumstances. Unfortunately, we are no longer able to update the payment method, voucher application and choice of item/s after completing checkout.

We may still be able to update your delivery address - please contact our support team here. If your order has not yet been shipped, you may still cancel your order.

Don’t think your order is right for you? Don’t sweat it! Our goal is to make sure you have a great experience with HAPPYGUN and your new purchase. However, if in any case you need to return an item, here’s how you can do so.


You have 30 calendar days from the date you received your HAPPYGUN order. You may file your return on our Returns Center here.

If your unit has been used or opened, a restocking fee will apply.

HAPPYGUN does not cover shipping costs or insurance for returns.

Please ensure that the item you're returning is repackaged with all the cords, accessories and documentation that were included when you received it.

You will be responsible for ensuring the returned product is working and all parts are present.

Oops, this is mightily embarrassing. We're very sorry that you received a wrong or defective item and would like to make it up to you! Please let us know 7 days after the delivery date by heading to our Returns Center.

If you accidentally damage your HappyGun, the best option is to reach out to your local repairer. Accidental damage is not covered by HappyGun or the manufacturer’s warranty.

If you purchased directly from our website, your warranty has been registered automatically.