Frequently Asked Questions

Looking for answers? You've come to the right place.

ABOUT THE BRAND

We are a USA-registered massage gun company that ships worldwide.

We are a team created out of the pleasure of seeing someone feel relief. We believe in the magic of quality massage because we have felt the benefits ourselves and we know this is something that makes a profound difference in our customers lives. Our company only exists because we are lucky to have people like you to call customers.

Thank you.

We hope you get as much benefit from our products as we get from imagining happy customers loving our product!

ABOUT THE PRODUCT

We recommend using your HappyGun Deep-Tissue Massager for a minimum of 15 seconds and a maximum of 2 minutes per muscle group. Do not exceed 10 minutes per session. Try to maintain 2-3 full sessions per day, depending on desired result.

Below are the recommended usage time for each muscle group, please do not use this device too longer on each body parts.

Shoulder Muscle Group - 15-25 seconds *3 times
Chest Muscle Group - 30 seconds
Back Muscle Group - 30-60 seconds *3 times
Buttock Muscle Group - 20-30 seconds *3 times
Hip Muscle Group - 30-60 seconds *4 times

If you want to remove the battery, gently press the battery release button with your thumb as shown in the video, and pull the battery/handle with your other hand.

Please be sure to unplug the charging cord from the device before using this device.

Take out the HappyGun® Pro from the portable case and remove the plastic cover.
Power device on by moving the power switch on the bottom of the battery to the ON position. The power light will turn green.
Press the power button on the LCD screen and you will see the battery capacity and speed level on the massage gun.
Touch "+" and "-" to adjust the speed level for the recommended speed level per body parts.
Massage desired body part at the desired speed while applying pressure as needed.
Once you are satisfied with your massage treatment, press and hold the speed setting adjustment button to reduce speed setting to zero.
To power off the HappyGun® Pro, move the power switch on the bottom of the battery to the OFF position.

HAPPYGUN comes with US plug only.
Input: 100 - 240VAC (0.5A Max).
Output: DC25.2V (800mA)

GENERAL TOPICS

Cancellation of order is allowed on or before 11:00pm (GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us by email support@happygun.com to request for cancellation.

To use a promotional code, please follow these steps:

1. Choose the item you want to order and then click "Checkout" button
2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
3. You will see a “Discount” field on the upper right most part of the page
4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

The Happygun Classic/Pro Massager were designed to perform and stand up to the rigors of professional use. That said it is also effective and attainable for daily consumer use.

Many of our customers include:

Athletes from all levels
Trainers, physical therapists, and chiropractors
Everyday people

At HappyGun we strive to offer the best and most flexible customer experience! We understand that after placing your order, you may have to change some details due to different circumstances. Unfortunately, we are no longer able to update the payment method, voucher application and choice of item/s after completing checkout.

We may still be able to update your delivery address - please contact our support team here. If your order has not yet been shipped, you may still cancel your order.

RETURN/WARRANTY

Don’t think your order is right for you? Don’t sweat it! Our goal is to make sure you have a great experience with HAPPYGUN and your new purchase. However, if in any case you need to return an item, here’s how you can do so.

You have 30 calendar days from the date you received your HAPPYGUN order. You may file your return on our Returns Center here.

If your unit has been used or opened, a restocking fee will apply.

HAPPYGUN does not cover shipping costs or insurance for returns.

Please ensure that the item you're returning is repackaged with all the cords, accessories and documentation that were included when you received it.

You will be responsible for ensuring the returned product is working and all parts are present.

Oops, this is mightily embarrassing. We're very sorry that you received a wrong or defective item and would like to make it up to you! Please let us know 7 days after the delivery date by heading to our Returns Center.

If you accidentally damage your HappyGun, the best option is to reach out to your local repairer. Accidental damage is not covered by HappyGun or the manufacturer’s warranty.

If you purchased directly from our website, your warranty has automatically been registered.